Frequently Asked Questions
Waitlist
What’s the latest I will be added to the class?
You can be added to the class up to 30 minutes before the class begins.
How do I know if I made it into the class?
You should receive an email and/or text notification that you have made it into the class. More on how to get these notifications below.
I got into a class, and I can no longer go! What do I do?
Over half of the people who sign up on the waitlist end up getting into the class. If you sign up on the waitlist, please plan on making it to the class.
If you make other plans after signing up, be sure to cancel your waitlist reservation to leave room for the people who can attend. If you were added and can't remove yourself, please send us an email so you are not charged, but in the future, please know that you will be charged unless you remove your self from the waitlist prior to the start of the class.
My schedule says I am “unconfirmed”, am I in the class?
Yes you are! You made it in the class. Do not worry about the weird “unconfirmed” thing.
How do I turn on notifications so I know I made it off the waitlist?
You can do this on your MindBody Profile. We recommend turning on email & text message notifications. See below:
Cancellation Policy
Which classes does the Cancellation Policy apply to?
All classes fall under the 10 hour cancellation policy.
What is the Cancellation Policy?
You must cancel your class reservation more than TEN hours in advance. If class is canceled within the ten hours prior to class or you no show, you will lose your class credit or be charged a $10 cancellation fee or $20 cancellation fee for any class before 8:00am.
If you are on your “First Week for $25” and you do not cancel your class, your discounted week will expire on your first late-cancelled class.
If you have a class punch card or 4 Class Contract, any class that is “late cancelled” will result in a lost credit.
If you have a Dreamer Pass, Yogi Pass, a One Month Unlimited or a One Year Unlimited pass, the cancellation fee only applies to your account if you’ve late-cancelled more than three times. You can late-cancel up to three times, after your 3rd, you will be charged a fee.
Does my late-cancel status ever re-set to zero?
Yes, every January 1st your late-cancel status re-sets.
Why do you have a Cancellation Policy?
We work hard to make sure we can provide the highest quality classes to our community members. With that, we strive to be able to accommodate all who intend on taking class. In circumstances where one has failed to cancel themselves out of class and in turn fill a spot that could have been filled by another student, this incentive is put in place. Our intention is to always give our best to the community!
What if I got stuck in traffic?
Seattle traffic is brutal! We get it, life happens. That's why you have 3 forgiven late-cancels. After the third, we begin to charge the $10 fee.
General inquiries
How do I use a promo code?
Promo codes can only be redeemed on the web version of Mindbody and cannot be redeemed on the app. Follow this link and stay on the web browser to redeem.
How do I redeem a giftcard?
ON THE APP:
Tap View Pricing
Choose the pass you want to buy
Tap the Pay with option that lists the most recently added credit card
Tap Pay with Gift Card
Enter the gift card number using the on-screen keypad
Tap Done
Select the Gift Card box to use it as the payment method
Make sure the gift card is displayed in the Pay with field
Tap Buy to complete the purchase
ON THE WEB enter your gift card number at checkout and click apply.
What do I need to bring to class?
We have mats to use for free, all props for barre classes, and bolsters, straps, blocks and blankets for yoga classes. Please bring a water bottle (we have a refill station) and feel free to bring your own mat and/or mat towel.
Is anything required for class?
We use yoga mats on hardwood floor for all our classes. Grippy socks are not required but you can wear them if you’d like to. We suggest you wear athletic clothing or something you can move in.
Can I bring a friend to class?
Yes! There are many ways to go about having your friend register for class. At the moment we unfortunately do not have guest passes available.
Send your friend this referral link.
Have them create a Mindbody profile and register.
Register your friend using your account and pay for them: *you will pay separately and cannot use a pass you currently hold
On the web browser version of Mindbody, click the Sign Up Now button next to the class you want to schedule for another person.
Choose the circle next to Someone Else under Make reservation for
Enter their name and click Make a single reservation
Choose a pricing option and check out
Where do I park?
The best and safest option is the parking garage across SW Edmunds St, underneath The Whittaker Apartments for Whole Foods. Street parking is available on SW Edmunds St up to 2 hours and on surrounding residential streets. Parking in the alley beside the studio is reserved for Origins and we are not allowed to park there.
What are the details on your rooftop classes?
Rooftop classes run in the summer season, typically June-September. Rooftop classes are clearly marked on the schedule. Please arrive at least 10 minutes early and meet your instructor at the studio. The class will go to the rooftop together. All rooftop classes are dependent on weather and your instructor has the right to conduct class in the studio if they see fit. Class will not run on the rooftop if it is raining, too cold, or too hot (any temp over 85 or up to the discretion of the instructor). If class cannot run on the rooftop it will not be cancelled, but instead moved inside. If you arrive for class and everyone has already left, please find the call box at the front of the apartment complex (on Fauntleroy) and buzz Bohemian Studios.